ATLANTIS AC

PRIVACY NOTICE

This Privacy Notice was last updated on 8/10/2026

 

1.  Introduction

About Us

This website, Atlantis Air Conditioning, is owned and operated by Atlantis AC. We can be contacted at: Info@atlantisac.com.

About This Privacy Notice

We are committed to protecting the privacy and personal data of our customers. The purpose of this Privacy Notice  SMS Privacy Notice is to explain to you how we collect, use, and disclose your personal data when you use the Site.

We will make changes to this Notice from time to time. If we make material changes, we will alert you to these. We are the controller of the personal data we process about you, meaning we decide how and why we process your personal data.

If you have any queries about this Notice, please contact us at info@atlantisac.com

You can access specific topics within this Notice — including the personal data we collect, the purposes for which we use and disclose it, whether we sell or share personal data, and how long we retain it — using the contents below:

  1. Introduction
  2. When Will We Collect Your Personal Data?
  3. What Personal Data Will We Collect?
  4. Purposes for Which We Will Use Your Personal Data
  5. Communications
  6. Disclosures of Personal Data
  7. How Do We Protect Your Personal Data
  8. Cookies & Related Tracking Technologies
  9. How Long Do We Keep Your Personal Data?
  10. Children Aged Under 16
  11. What Are Your Rights?
  12. Who Can You Ask for More Information?

2.  When Will We Collect Your Personal Data?

When you sign up to use the services of Atlantis AC, we will be able to identify you as well as the activities you undertake in connection with the services we provide.

We may collect your mobile phone number and SMS consent when you submit a form on our website, speak with our staff by phone, communicate with us in person, or otherwise request services from us.

3.  What Personal Data Will We Collect?

This section informs you of the information we collect from or about you in the past 12 months. Personal data means any information about an individual from which that individual can be identified. We may collect, use, store, and transfer different kinds of personal data about you, grouped as follows:

  • Identity Data including first name, last name, age, home address, and telephone number.
  • Contact Data including first name, last name, home address, billing address, and telephone number.
  • Financial Data including bank account and payment card details. Note we do not store any of your bank or credit / debit card details on the Site.
  • Transactional Data including details about payments to and from you and other details of products and services you have purchased from us via the Site.
  • Technical Data including internet protocol (IP) address, login data, browser type and version, time zone settings and location information, browser plug-in types and versions, operating system, and other technology on the devices you use to access the Site.
  • Usage Data including information about how you use the Site.
  • Marketing and Communications Data including your preferences in receiving marketing from us and third parties and your communication preferences.
  • Service Data including information relating to scheduling, dispatching, job details, service history, invoicing, and communications between you and service technicians.

We also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data is not considered personal data as it does not directly or indirectly reveal your identity — for example, using Usage Data to calculate the percentage of users accessing the Site at a given time. To the extent that we use Aggregated Data, we commit to maintaining and using the information in de-identified form and will not attempt to reidentify it, except as permitted or required under applicable law.

4.  Purposes for Which We Will Use Your Personal Data

This section explains how we will use the personal data you provide in order to carry out the activities relevant to providing our services to you.

Purpose / Activity
To set up, administer, and manage your account
To provide you with our services
To optimize the functionality of the Site (including data analysis, testing, support, troubleshooting, and general maintenance of the Site)
To deliver a personalized user experience when using the Site
To facilitate scheduling, dispatching, invoicing, payments, and communication in connection with the provision of our services

5.  Communications (Email and SMS)

By providing your contact information to Atlantis AC, including your mobile phone number and email address, you consent to receive transactional communications related to your relationship with us. These communications may be delivered by SMS text message, email, or other electronic means and may include:

  • Appointment reminders
  • Technician arrival updates
  • Overdue reminders
  • Service follow-up communications
  • Billing or account notifications

Message frequency may vary. Message and data rates may apply for SMS communications.

You may opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us directly at (561) 586-1233

You may unsubscribe from transactional email communications by following the unsubscribe instructions included in the email or by contacting us directly at (561) 586-1233. Please note that even if you opt out of certain email communications, we may still send messages necessary to provide requested services or comply with legal obligations.

We may collect and retain information related to your communications with us, including your phone number, email address, message content, consent status, and opt-in or opt-out records, in order to provide communication services, maintain customer records, and comply with applicable laws and carrier requirements.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your consent to receive SMS or email communications is not a condition of purchase, and you may revoke consent at any time through the opt-out methods described above.

We may collect your mobile phone number and SMS messaging consent when you provide it to us verbally, in person, by phone, through a form, or through another approved opt-in method. We use this information to send service-related text messages, which may include appointment reminders, technician arrival updates, service updates, billing notifications, and other communications related to services you request from us.

We do not sell or share mobile phone numbers, SMS opt-in data, or SMS consent status with third parties or affiliates for their marketing or promotional purposes. SMS consent